TERMS AND CONDITIONS

 


RETURNS

You may return new, unopened items within 30 days of delivery for a refund minus a 15% restocking fee. Baxters Party Store will pay the return shipping costs and waive the restocking fee if the return is a result of our error (e.g., you received an incorrect or defective item).  Wholesale items must be returned in full case NOT partial.  Wholesale items bought from webstore will not be returned at the store.

Items must be returned in new, unused condition. We are very strict on this. We inspect every return thoroughly for signs of wear. If you wear it, stretch it out, or otherwise damage it, please don't return it. Thank you.

Clearance items are not returnable, nor are they exchangeable. All Clearance merchandise is sold "As Is."

Some items are never returnable (for hygienic reasons). Examples of non returnable items would include wigs, beards, mustaches, make-up, novelty teeth, tights, socks, hats (and, of course, any item that is sold as "Clearance," as explained above). 

Some time-sensitive or seasonal items are not eligible for return or will only be accepted with a 25% restocking fee.  Please email us with any questions about the return elegibility of any product.

 To request a return please message us here. 

   

 

REFUNDS

You should expect to receive your refund within four weeks of giving your package to the return shipper. Though you will generally receive a refund more quickly than four weeks, please consider that this time estimate includes these allowances:

  • The transit time for us to receive your return from the shipper (generally 5 to 10 business days)

  • The time it takes us to process your return once we receive it (generally 3 to 5 business days)

  • The time it takes your bank to process our refund request (generally 5 to 10 business days).